Identify critical operations and dependencies
List payroll, customer delivery, billing, banking, tax deadlines, records, and key communications. Record the people, systems, vendors, locations, and documents each depends on. Estimate how long each function can be interrupted and set practical recovery priorities. Include the loss of a key owner or administrator in addition to events such as a power outage, storm, or technology failure.
Create usable backup arrangements
Assign primary and backup responsibilities, keep emergency contacts available safely, and document how authorized people obtain needed access. Test data recovery and identify an alternative communication method. Keep sensitive information protected during the disruption. Review insurance and contractual notice requirements with appropriate advisers. A plan that depends on one unavailable person remembering a password has not solved the dependency it was written to address.
Practice a scenario and update the plan
Walk through a realistic event: the office is unavailable for three days, email is compromised, or a key supplier stops serving you. Ask who makes decisions, how customers are informed, how payroll is funded, and what evidence is preserved. Record unanswered questions and fix them. Reassess cash needs, recovery costs, and upcoming obligations during the exercise, then schedule a repeat after significant system or staffing changes.
- Rank critical functions and their dependencies.
- Assign backups and protect emergency access arrangements.
- Test data restoration and alternative communications.
- Practice a scenario and close the gaps it reveals.
Questions to consider
Is a backup copy the same as a continuity plan?
No. Backups help restore information. A continuity plan also covers people, decisions, delivery, communications, cash, vendors, and required obligations during the disruption.
How often should we practice?
Choose a cadence that fits the business risk and review after material changes. A short realistic exercise that leads to fixes is more valuable than an untouched document.
Official sources and further reading
Use this guide to prepare questions and organize records. It does not determine eligibility, establish a professional engagement or guarantee a tax or business outcome.